Replacement & Refund Policy
Last updated: 20 October 2026
This policy applies to orders placed with Vape Delivery Mumbai via WhatsApp or our website (vapedeliverymumbai.com). Please read it carefully before you confirm an order.
1. How orders work
There is no online checkout or automatic payment on our website. You send an order request on WhatsApp. We confirm product availability, final price, delivery area and payment method with you in the chat. An order is confirmed only after both sides agree in WhatsApp.
Please check the product name, flavour, quantity and delivery details in the chat before you confirm. Once confirmed and dispatched, the rules below apply.
2. No general returns or exchanges
We do not accept returns or exchanges for change of mind, wrong flavour preference after delivery, opened products, or products that were correctly supplied as ordered.
Disposable vapes are sealed, age-restricted products. For hygiene and safety reasons we cannot take back products that have left our control, except in the limited cases set out in section 3.
This matches our stated policy for marketplaces and merchant programmes: returns not accepted and exchanges not accepted, except for the fault/wrong-item remedies below.
3. Faulty, damaged or wrong products
If something goes wrong with delivery quality, contact us as soon as possible on WhatsApp or at info@vapedeliverymumbai.com.
3.1 What we cover
• Device arrives physically damaged in transit
• Device does not work when first used (dead on arrival), with clear evidence
• Wrong product or wrong flavour delivered compared to what was confirmed in WhatsApp
• Missing items from a confirmed multi-item order
3.2 How to report
Contact us within 24 hours of delivery (or as soon as you notice a sealed defect). Please send:
• Your name and the delivery date or WhatsApp order reference
• Product name and SKU if known
• Clear photos or a short video of the issue and the packaging
• A short description of the problem
3.3 Our remedy
After we verify the issue, we will offer one of the following at our discretion:
• Replacement of the same product (or a mutually agreed alternative if stock is unavailable), or
• Refund of the amount paid for the affected item(s), using the same method you used to pay (or another method agreed in chat)
We do not offer refunds or replacements for products that were used beyond a reasonable check, damaged by misuse, stored incorrectly, or reported after the window above without a valid reason.
4. Non-delivery and failed delivery
If a confirmed order is not delivered due to our error, we will rearrange delivery or refund the amount paid for that order. If delivery fails because the recipient was unavailable, gave an incorrect address, or could not complete age verification, we may need to reschedule; extra delivery charges may apply and will be confirmed with you first.
5. Age verification
Products are for adults of legal age only. We may refuse or cancel an order if legal age cannot be confirmed at delivery. In that case, refund of prepaid amounts (if any) will be handled case by case after deduction of reasonable costs already incurred, where applicable.
6. Consumer rights
Nothing in this policy limits any non-waivable rights you may have under applicable Indian consumer protection law for defective goods.
7. Contact
Vape Delivery Mumbai
Email: info@vapedeliverymumbai.com
Address: Road No. 36, Versova, Mumbai – 400053